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How keralalotary Handles Your Personal Data

At keralalotary, we collect only the data we genuinely need to run your account, process payments via UPI, Paytm and PhonePe, and keep your transactions secure.

Data collected only as neededUPI, Paytm & PhonePe payment privacyYour right to access your dataDeletion requests honouredIndia-specific jurisdiction
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keralalotary How keralalotary Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access your stored data, request a correction, or ask us to delete your account records, our privacy team is reachable through three channels. We aim to acknowledge your request within 48 hours and resolve it within 30 days, in line with applicable Indian data protection norms.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered mobile number so we can locate your account record quickly and respond accurately.

Live Chat Support

Open the chat widget on keralalotary and select 'Privacy & Data' from the topic list. Our agents are available to log your request and pass it to the privacy team with a reference number.

Written Request Form

Complete the on-site privacy request form under your account settings. This creates a timestamped ticket so both you and we have a clear record of what was requested and when.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Our approach to data protection covers the full lifecycle of your information — from the moment you enter a UPI detail through to how long we keep transaction logs after an account…

Encrypted Data Storage

All personal data, including UPI handles and Paytm references, is stored using AES-256 encryption at rest. Access inside our systems is limited to personnel with a verified operational need and logged for audit.

Cookie Controls

We set strictly necessary cookies without consent, but analytics and preference cookies require your active acceptance via the banner shown on your first visit. You can revise your cookie choices any time in account settings.

Account Security Alerts

Any login from a new device or location triggers an SMS to your registered number. If you did not initiate that login, a link in the same message lets you lock your account immediately pending verification.

Data Retention Schedule

Transaction records are held for seven years to meet applicable Indian financial regulations. Account profile data is deleted within 90 days of a confirmed closure request, except where law requires longer retention.

Third-Party Data Sharing

We share data only with payment processors (UPI, Paytm, PhonePe networks) and fraud-prevention services necessary to run your account. We do not share your data with advertisers or marketing platforms.

Your Right to Correction

You can update your name, email, or linked mobile number directly in account settings at any time. For corrections to payment records, contact the privacy team and we will update the record within 14 working days.

Frequently Asked Privacy Questions

The questions below cover the most common privacy concerns we hear from account holders in India. If yours is not listed here, use the Live Chat option under 'Privacy & Data' and we will respond with a written answer you can keep for your records.

We collect your name, mobile number, email address, and payment identifiers such as your UPI handle or Paytm-linked number. We also log the device you use and session timestamps to protect your account from unauthorised access.

We share data only with the payment networks needed to process your UPI, Paytm, or PhonePe transactions, and with fraud-prevention partners. We do not sell or pass your data to advertisers, affiliate networks, or unrelated third parties.

Profile data is deleted within 90 days of a confirmed closure. Transaction logs are retained for seven years in line with applicable Indian financial and tax regulations. After that period, records are permanently purged from our systems.

Submit a data access request through the privacy form in your account settings or email our privacy team directly. Include your registered mobile number. We acknowledge requests within 48 hours and deliver the data package within 30 days.

Yes. Submit a deletion request via the on-site form or through Live Chat under the 'Privacy & Data' topic. We will delete your profile data within 90 days, except for records we are legally required to retain under Indian financial regulations.

We use strictly necessary cookies to keep your session secure, and optional analytics cookies to understand how you use the site. Analytics cookies require your consent. You can withdraw consent at any time through the cookie settings panel in your account.

Lock your account immediately using the link in the login-alert SMS, then contact our privacy team via Live Chat or email. We will investigate, notify you of findings within 72 hours, and take corrective action where a breach is confirmed.

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